Frequently Asked Questions

1. How do I order groceries in Turks and Caicos with IslandCart?

Just head to islandcart.co, add your groceries to the cart, choose a delivery slot, pay with your card, and we'll bring everything to your door.

2. Can I get same day grocery delivery in Providenciales?

Yes. Order early and you can pick from our same day slots. Perfect if you just landed or want to skip the store today.

3. What's the delivery fee for IslandCart orders?

Delivery starts at $20 for 10 items or less. Larger orders are calculated based on item count at checkout.

4. Does IslandCart deliver to hotels and vacation villas?

Yes. We deliver across Providenciales to homes, condos, hotels, and villas. Just share your location at checkout.

5. Can I schedule my delivery for a later date?

Yes. You can book a slot up to 14 days in advance. Great if you want your fridge stocked the moment you arrive.

6. What if something is out of stock?

Your shopper will follow your instructions. You can choose a replacement, ask for the best match, or skip it for a refund.

7. Can I order alcohol with my groceries?

Yes. We deliver beer, wine, and spirits. You'll just need to show ID at delivery.

8. How do I pay for my order?

You pay online at checkout with your card. Easy and secure.

9. Can I get contactless delivery?

Yes. Select "Leave at my door" at checkout and we'll drop your order at your location, then let you know it has arrived.

10. Can I cancel my order and get a refund?

You can cancel anytime before a shopper starts shopping and get a full refund. Once shopping begins, refunds depend on what has already been purchased.

Where do you deliver?

We deliver to homes, hotels, condos, and vacation villas across the entire Turks and Caicos Islands.

How far in advance can I schedule delivery?

You can schedule deliveries for same-day or up to 14 days ahead—just pick a time that works best for you.

When do you shop for my order?

Once you place an order, our shopper starts shopping only when it's time to fulfill it, helping ensure freshness and availability.

What happens if an item I want is out of stock?

If an item isn't available, the shopper may substitute it with a similar product. We'll notify you of any price differences, which will be reflected in your final total.

When will I get my refund?

Approved refunds go back to your original payment method. The time it takes depends on your bank or payment provider—we don't control those timelines.

Do you charge delivery or service fees?

Our prices include a small markup built in to handle price changes, availability, and multi-store shopping—so what you see is what you get, no hidden fees.

What if an item is damaged or missing?

If anything is damaged, missing, or incorrect, let us know right away (within 24 hours) and we'll arrange for a refund or replacement.

Do you accept coupons or in-store promotions?

Currently, we don't support coupons or in-store promotions from external retailers—but we aim to keep our prices fair and transparent.

What if I'm not home when the delivery arrives?

We'll notify you when the shopper is on the way. If you're not available, they'll leave the order in a safe place or arrange pick-up instructions with you.

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