Question 1

How do I order groceries in Turks and Caicos with Island Cart TCI?

Accepted Answer

Just head to islandcart.co, add your groceries to the cart, choose a delivery slot, pay with your card, and we'll bring everything to your door.

Question 2

Can I get same day grocery delivery in Providenciales?

Accepted Answer

Yes. Order early and you can pick from our same day slots. Perfect if you just landed or want to skip the store today.

Question 3

What's the delivery fee for Island Cart TCI orders?

Accepted Answer

Delivery starts at $20 for 10 items or less. Larger orders are calculated based on item count at checkout.

Question 4

Does Island Cart TCI deliver to hotels and vacation villas?

Accepted Answer

Yes. We deliver across Providenciales to homes, condos, hotels, and villas. Just share your location at checkout.

Question 5

Can I schedule my delivery for a later date?

Accepted Answer

Yes. You can book a slot up to 14 days in advance. Great if you want your fridge stocked the moment you arrive.

Question 6

What if something is out of stock?

Accepted Answer

Your shopper will follow your instructions. You can choose a replacement, ask for the best match, or skip it for a refund.

Question 7

Can I order alcohol with my groceries?

Accepted Answer

Yes. We deliver beer, wine, and spirits. You'll just need to show ID at delivery.

Question 8

How do I pay for my order?

Accepted Answer

You pay online at checkout with your card. Easy and secure.

Question 9

Can I get contactless delivery?

Accepted Answer

Yes. Select "Leave at my door" at checkout and we'll drop your order at your location, then let you know it has arrived.

Question 10

Can I cancel my order and get a refund?

Accepted Answer

You can cancel anytime before a shopper starts shopping and get a full refund. Once shopping begins, refunds depend on what has already been purchased.

Question 11

Where do you deliver?

Accepted Answer

We deliver to homes, hotels, condos, and vacation villas across the entire Turks and Caicos Islands.

Question 12

How far in advance can I schedule delivery?

Accepted Answer

You can schedule deliveries for same-day or up to 14 days ahead—just pick a time that works best for you.

Question 13

When do you shop for my order?

Accepted Answer

Once you place an order, our shopper starts shopping only when it's time to fulfill it, helping ensure freshness and availability. You can cancel for a full refund as long as the shopper hasn't started.

Question 14

What happens if an item I want is out of stock?

Accepted Answer

If an item isn't available, the shopper may substitute it with a similar product. We'll notify you of any price differences, which will be reflected in your final total.

Question 15

When will I get my refund?

Accepted Answer

Approved refunds go back to your original payment method. The time it takes depends on your bank or payment provider—we don't control those timelines.

Question 16

Do you charge delivery or service fees?

Accepted Answer

Our prices include a small markup built in to handle price changes, availability, and multi-store shopping—so what you see is what you get, no hidden fees.

Question 17

What if an item is damaged or missing?

Accepted Answer

If anything is damaged, missing, or incorrect, let us know right away (within 24 hours) and we'll arrange for a refund or replacement.

Question 18

Do you accept coupons or in-store promotions?

Accepted Answer

Currently, we don't support coupons or in-store promotions from external retailers—but we aim to keep our prices fair and transparent.

Question 19

What if I'm not home when the delivery arrives?

Accepted Answer

We'll notify you when the shopper is on the way. If you're not available, they'll leave the order in a safe place or arrange pick-up instructions with you.

Frequently Asked Questions