Last updated: January 2025
At IslandCart, we want you to be completely satisfied with your grocery delivery experience in Turks and Caicos Islands.
Orders can be cancelled and refunded in full as long as a shopper hasn't begun shopping. Once shopping starts, changes or cancellations aren't possible.
If anything is damaged, missing, or incorrect, let us know right away (within 24 hours) and we'll arrange for a refund or replacement.
Approved refunds go back to your original payment method. The time it takes depends on your bank or payment provider—we don't control those timelines.
If we're unable to complete your delivery as scheduled, you'll receive a full refund unless we can arrange an alternative delivery time.
For refund requests or questions about our refund policy, please contact us through our website or customer service.
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