Refund and Cancellation Policy
Effective Date: September 1, 2025
At Island Cart TCI, we aim to make grocery delivery simple and stress-free. We understand that plans can change, so we've designed a fair cancellation and refund process.
1. Order Cancellations
- You can cancel your order for a 100% refund as long as a shopper has not started shopping for your items.
- Once a shopper begins shopping, cancellations and refunds may no longer be available.
2. Refunds
- Approved refunds are returned to your original payment method.
- Refund processing times may vary depending on your bank or payment provider.
- Island Cart TCI has no control over bank processing times.
3. Substitutions and Price Adjustments
- If an item is unavailable, shoppers may substitute with a similar product.
- Any price difference from substitutions will be adjusted on your final total.
- If a substituted item is not suitable, you may request a refund for that item.
4. Non-Refundable Situations
Refunds will not be provided if:
- A shopper has already started shopping your order.
- You are unavailable to receive your delivery during your scheduled time.
- Items are perishable and cannot be restocked once delivered.
5. Contact Us
For cancellation requests or refund questions, please reach us at:
📧 [email protected]
📞 +1 (649) 242-1306